Frequently Asked Questions
Wingaura is a jewellery brand offering elegant designs crafted with quality materials such as 925 Sterling Silver, 18K Gold Vermeil, and carefully selected moissanite diamond.
Wingaura jewellery is crafted using 925 Sterling Silver, 18K Gold Vermeil, and Moissanite, with specific material details provided on each product page.
Yes. Wingaura jewellery is made with genuine 925 Sterling Silver, containing 92.5% pure silver. It offers a durable and quality base for Wingaura's jewellery designs.
18K Gold Vermeil is jewellery made with a 925 Sterling Silver base and a layer of 18K gold, offering the appearance of gold with a sterling silver foundation.
Wingaura's Gold Vermeil jewellery features an 18K gold coating of 2.5 microns over a 925 Sterling Silver base. This provides a quality gold finish while maintaining the strength of sterling silver.
Wingaura Jewels is based in Surat, Gujarat, India. It operates as an online jewellery brand offering 925 Sterling Silver and 18K Gold Vermeil jewellery.
Yes. 18K Gold Vermeil features a layer of real 18K gold over a 925 Sterling Silver base, offering the look of gold with a durable sterling silver foundation.
No. Moissanite and diamonds are different gemstones, but Moissanite is known for its exceptional brilliance and is a popular alternative to diamond jewellery.
You can use Wingaura's Ring Size Guide to find the right fit. If you're unsure, measure an existing ring or contact Wingaura's support team for assistance.
Gold Vermeil can gradually show wear or fading with frequent exposure to water, chemicals, and friction. Proper care helps maintain its shine and finish.
Store your jewellery in a dry, soft pouch and keep it away from water, perfumes, and harsh chemicals. Gently clean it with a soft cloth to help maintain its shine and finish.
It is best to avoid wearing Wingaura jewellery in water, especially in chlorine or hot water. Prolonged exposure can affect the gold coating and overall finish of the jewellery.
Wingaura accepts secure payments through major credit cards, debit cards, UPI, net banking, and other trusted payment gateways available at checkout.
Yes. Once your payment is successfully completed, you will receive an order confirmation with your order details. The confirmation may include your order number, purchased items, and payment information for your reference.
You can contact Wingaura Customer Support as soon as possible to request a modification or cancellation. Requests depend on the order's processing status.
You can check your order status using the order details or tracking information provided after purchase. You can also contact Wingaura Customer Support for assistance.
Yes, Cash on Delivery (COD) is available on eligible orders. A COD charge of ₹379 may apply, and availability will be confirmed at checkout based on your location and order details.
If you experience any issue with your order, payment, or delivery, please contact Wingaura Customer Support. Share your order number and relevant details so the support team can review the issue and assist you accordingly.
Wingaura offers shipping across all serviceable pin codes in India. International shipping is also available for selected countries and eligible products, subject to applicable shipping terms and availability.
Ready-to-ship orders are generally dispatched within 24–48 hours after the order is confirmed. Made-to-order or personalised jewellery may take 8–10 days to be dispatched due to the additional preparation time.
For India, delivery usually takes 4-8 days after dispatch in metro cities and 8-10 days after dispatch in non-metro areas. Delivery times are estimates and may vary depending on the location and courier operations.
Yes. Wingaura offers free shipping across India on all prepaid orders. For Cash on Delivery (COD) orders, a shipping charge of ₹379 applies.
Once your order is shipped, you will receive a tracking link via Email, SMS, or WhatsApp to track your delivery.
Yes. International shipping is available for selected countries and products. Delivery generally takes 6-12 days after dispatch, excluding customs clearance, and applicable customs duties and taxes are paid by the customer.
Yes. Eligible jewellery can be returned or exchanged according to Wingaura's Return & Refund Policy. The product must be unused, in original condition, and meet the applicable policy requirements.
Returns can be requested within 7 business working days of delivery, while exchanges can be requested within 15 business working days. Please ensure the product meets Wingaura’s return and exchange policy requirements.
No. Customised or engraved jewellery items are non-returnable and non-exchangeable under Wingaura’s policy. Please review the return and exchange terms before placing a customised jewellery order.
Wrong ring size or metal orders are non-returnable and non-exchangeable under Wingaura’s policy. Resizing or replacement may be available at an applicable charge, depending on the product and request.
Yes. Wingaura offers warranty coverage on eligible jewellery products. The warranty period, coverage, and terms may vary depending on the product category and applicable warranty policy.
The warranty covers eligible manufacturing defects according to the applicable warranty terms. Damage from improper use, accidents, normal wear and tear, or incorrect care is generally not covered.