Shipping Policy

Where We Ship

India: We deliver across all serviceable pin codes in India through our trusted courier partners.

International: We currently offer international shipping to selected countries and for selected products. Customs duties, import taxes, and any additional charges (if applicable) are the responsibility of the recipient.

Dispatch Timelines

  • Ready-to-Ship Products: Dispatched within 24-48 business hours (Monday-Saturday) after order confirmation.

  • Made-to-Order / Personalized Jewellery: Dispatched within 7-12 business working days.

Delivery Timelines

Estimated delivery dates are displayed on the product page and at checkout based on your delivery pin code.

  • Metro Cities: Typically 2-5 business working days after dispatch.

  • Non-Metro Locations: Typically 4-8 business working days after dispatch.

Please note that delivery timelines are estimates and may vary depending on courier operations and your location.

Shipping Charges (India)

  • Prepaid Orders: Free Shipping across India.

  • Cash on Delivery (COD): Available on eligible orders with Free Shipping.

Order Tracking

Once your order has been dispatched, a tracking link will be shared with you via Email, SMS, or WhatsApp, allowing you to monitor your shipment in real time.

Delays & Exceptions

While we strive to deliver every order on time, delays may occasionally occur due to:

  • Weather conditions

  • Public holidays or festivals

  • Government restrictions

  • Courier network disruptions

  • Remote or difficult-to-access delivery locations

If your delivery address becomes temporarily unserviceable, Wingaura Jewels will contact you to arrange an alternative delivery solution or process a refund, if applicable.

Failed Delivery & Return to Origin (RTO)

Our courier partners generally make up to three delivery attempts.

If the parcel cannot be delivered after these attempts, it will be returned to Wingaura Jewels (Return to Origin - RTO).

  • Prepaid Orders: Our support team will contact you regarding re-shipment or refund options, subject to our policies.

  • Cash on Delivery (COD): Re-shipment can be arranged upon request. Repeated COD order refusals or failed deliveries may result in COD service being unavailable for future orders.

Address Changes

Shipping address changes can only be requested before the order has been dispatched.

Once an order has been shipped, we cannot guarantee any modifications to the delivery address.

International Orders

International deliveries generally take 6-12 business working days after dispatch, excluding customs clearance.

Please note:

  • Customs duties, import taxes, and local charges are payable by the recipient.

  • These charges are non-refundable.

  • Returns and exchanges are not available for international orders, except in cases where the product is received damaged, defective, or incorrect. Such requests will be reviewed on a case-by-case basis.

Need Help?

If you have any questions regarding shipping or your order, please contact us:

📧 Email: wingaura.jewels@gmail.com

📞 Phone: +91 97732 33392

🕒 Customer Support Hours: Monday to Saturday, 10:00 AM - 6:00 PM